Our in house dedicated remote engineers stay on the problem until it is fixed. This allows fast response times to any system critical issues. If a reported issue cannot be fixed by our help desk service team then a properly documented and reported problem is passed directly to our in-house dedicated remote support engineers. They have full, secure access to your servers and workstations and can work on your problem immediately. Statistically, this solves another third of all reported issues and ensures that problem diagnosis and fix resolution is being done even before an engineer can arrive on site if required.

If we can't fix it remotely we send someone! Our help desk team diagnose the problem where possible whilst booking the request immediately into our extensive helpdesk or forward your call to the appropriate member of our team who can best deal with your issue. As help desk staff as well as engineers are assigned to your requests, you are continually updated as to the status of your requests according to your wishes. Our experienced on-site computer network engineers are sent to your premises anywhere in the South Yorkshire region to resolve problems not already fixed by the help desk or remote engineers. Wherever possible, we try to send the same engineers to you so they get to know you and your network and you get to know them too.

You don't pay for any broken parts that are replaced. Because you are leasing the equipment anything that needs replacing will be free of charge. If a PC or server has a broken component then, once we've determined the problem and correctly specify a replacement part, we fit it and ensure all is working as expected. The PC or server then continues to be supported through the Support contract.

Pro-activity is the key to great on-going relations! Ongoing monitoring of servers involves log checking and preventative maintenance to minimise downtime. This involves: checking disk space issues ongoing Anti-Virus audits backup log checking to pre-empt possible . . . future failures keeping your e-mail running from your end. . . . This includes all configuration work . . . needed from your server or Pop3 email . . . configuration to each PC determining hardware faults & fixing them, . . . fixing all network connectivity issues ensuring that all printers, scanners, PC faxes . . . & other peripherals are all configured and . . . working as required windows updates new user set-ups and deleting old users re-setting passwords restoring deleted files etc. The list is endless! Can you afford to be bothered yourselves by this kind of highly necessary day-to-day tweaking? All of this can all be actioned on your server without any interference to your business by AMPG IT Services, all occurs without anything being wrong with your systems. This goes a long way to ensuring that when things do go wrong that we are available with fast response and fix times.